Frequently Asked Questions
Everything you need to know about finding your dream sustainable gown.
Are your wedding dresses authentic designer gowns?
Yes, every gown at Loved Twice Bridal undergoes a rigorous authentication process. We specialize in pre-owned, sample, and boutique overstock designer dresses to ensure you receive a high-quality, genuine luxury garment.
What is your return policy for bridal gowns?
To maintain the delicate condition of our inventory, all sales are final. We provide detailed measurements, high-resolution photos, and condition reports for every dress to help you make a confident decision before purchasing.
How do I determine the correct size?
Bridal sizing runs differently than standard street sizing. We include specific bust, waist, and hip measurements for every listing. We recommend being measured by a professional tailor and comparing those metrics to the dress description.
Do you offer international shipping?
Yes, we ship our designer gowns worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international customers are responsible for any customs duties or import taxes.
What condition are the 'pre-loved' dresses in?
Each dress is assigned a condition rating ranging from 'New with Tags' to 'Gently Loved.' We disclose any minor imperfections, such as small pulls or dust at the hem, so there are no surprises when your gown arrives.
Can I see more photos of a specific dress?
Absolutely. If you need a close-up of the lace, beadwork, or a specific area of the gown, please contact our bridal stylists and we will be happy to provide additional imagery.